How can we help?
Quickly access the right channel for each need.
🎫
Open a ticket
Send your question or issue to the support team and track the reply in the Client Area.
New ticket📡
Service status
View availability, incidents and operational information for monitored services.
View statusHelp by topic
HostingSetup, publishing, SSL, dashboard and service operation.
DomainsDNS, pointing, transfer, renewal and expiration.
Business emailWebmail, device setup, IMAP, SMTP and accounts.
Payments & invoicesInvoices, due dates, payments, renewals and history.
SystemsInstallation, activation, access and support for purchased products.
VPS & serversResources, access, setup and infrastructure questions.
SERVICE STATUS
Track infrastructure
The public status page shows monitors and incidents configured in the administrator.
Frequently asked questions
Do I need to be signed in to open a ticket?
Customer support is centralized in the Client Area to preserve history and link each ticket to purchased services.
How do I track a reply?
Replies appear in the ticket area and may also generate notifications and transactional emails.
Where can I see if there is a general outage?
Use the public Service Status page. It is integrated with the monitoring and incident module.
Can I request help with migration or setup?
Yes. Open a ticket and tell us which service you need help configuring or migrating.
Need to talk to the team?
Enter the Client Area and open a request with our support team.